Problems and fixes
| Problem | What you see | Fix |
|---|---|---|
| Code not recognised | Code rejected at deposit | Copy and paste the code; check it has not expired |
| Deposit below minimum | No bonus credited | Check the minimum; ask support whether a top-up counts |
| Payment method excluded | No bonus after an e-wallet deposit | Use a debit card or Trustly for bonus deposits |
| Free spins missing | No spins in the account | Open the named slot; spins often appear there |
| Wagering not moving | Progress stuck | Check the weighting; tables and live games may count 0% |
| Bonus voided | Bonus removed after a big win | Check the max bet rule; ask support to review |
| Bonus expired | Promotion ended | Ask support; some reinstate within a day |
A short checklist before you opt in
- Read the offer's own terms, not just the banner.
- Note the minimum deposit, the excluded payment methods and the maximum bet.
- Check which games count and at what rate.
- Note the time limit and set a reminder.
- Set a deposit limit before you start.
If the casino will not help
Ask for the decision and the term it relies on in writing. At a UK-licensed casino, if the complaint is not resolved within eight weeks, you can take it to the independent dispute service named in its terms, free of charge.