Channels
| Channel | Best for | Typical speed |
|---|---|---|
| Live chat | Quick questions, bonus problems | Minutes |
| Anything you may need as evidence | Hours to a day | |
| Phone | Urgent account issues | Where offered |
| Help centre | Rules and payment times | Instant |
Raising a complaint
- Contact support and explain the problem, with dates and screenshots.
- Ask for a formal complaint reference.
- If it is not resolved within eight weeks, take it to the independent dispute service named in the casino's terms; it is free.
- Report breaches of the licence to the Gambling Commission, which uses reports to target its work but does not settle individual disputes.
A test before you deposit
Ask live chat how long withdrawals take and which documents they need. A clear answer is a good sign; a vague one is worth noting. Our guide on ID checks explains why they ask.